This Privacy Policy describes how SalesThread handles personal information in connection with the Services.
1. Scope
This Privacy Policy applies to SalesThread websites, product experiences, lead forms, support channels, and related services (collectively, the "Services").
This policy does not apply to third-party websites, integrations, or services that are governed by their own privacy policies.
2. Who We Are
SalesThread is operated by VanVores LLC, doing business as SalesThread ("SalesThread," "we," "our," or "us").
If you have questions about this policy or how we process personal information, contact [email protected].
3. Information We Collect
We collect the following categories of personal information:
- Identifiers and contact data, including name, work email, company, role, and similar information you provide.
- Account and commercial data, including subscription details, plan history, and transaction records.
- Internet or network activity data, including log files, analytics events, page interactions, and approximate location based on IP.
- Support and communication data, including messages, requests, and information submitted through forms or email.
- Professional or employment-related data that you voluntarily provide in forms.
4. Sources Of Information
We collect personal information directly and indirectly from:
- You, when you submit forms, create an account, request support, or otherwise use the Services.
- Your organization, when an administrator creates or manages access for team members.
- Service providers and integration partners that help us operate and secure the Services.
- Analytics, security, and diagnostic tooling that records technical and usage events.
5. How We Use Information
We use personal information to:
- Provide, operate, maintain, and secure SalesThread.
- Authenticate users and manage accounts and subscriptions.
- Provide customer support and service communications.
- Measure product performance, troubleshoot issues, and improve user experience.
- Develop and test new features.
- Send educational and marketing communications consistent with applicable law and your preferences.
- Comply with legal obligations and enforce contractual terms.
6. Legal Bases For Processing (Where Applicable)
Where required by applicable law (including GDPR/UK GDPR), we process personal information based on one or more legal bases: contract performance, legitimate interests, consent, and legal obligations.
When consent is required, you can withdraw consent at any time, subject to legal and contractual limitations.
7. How We Share Information
We may disclose personal information to:
- Vendors and subprocessors who provide infrastructure, hosting, analytics, CRM, communications, support, and payment services.
- Professional advisors and auditors as needed for legal, accounting, compliance, or security purposes.
- Authorities or third parties when required to comply with law, legal process, or to protect rights, safety, and security.
- A buyer, investor, or successor entity in connection with a merger, financing, acquisition, or corporate transaction.
8. Cookies And Tracking
We use cookies and similar technologies for core functionality, security, analytics, and performance optimization.
You can control cookie settings through your browser, but disabling essential cookies may limit product functionality.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide Services, meet legal obligations, resolve disputes, and enforce agreements.
Retention periods vary by data type, contractual commitments, and legal requirements.
10. International Data Transfers
SalesThread may process information in the United States and other jurisdictions where we or our service providers operate.
When required, we use contractual and organizational safeguards intended to protect personal information during cross-border transfers.
11. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Your Rights And Choices
Depending on your location, you may have rights to request access, correction, deletion, portability, and to limit or object to certain processing.
You may also opt out of marketing communications at any time by using unsubscribe links or contacting us.
To submit a privacy request, contact [email protected].
13. California Privacy Notice
If you are a California resident, you may have rights under California privacy law, including rights to know, delete, correct, and limit use/disclosure of certain sensitive personal information, subject to applicable exceptions.
We do not sell personal information for monetary value. We also do not knowingly share personal information for cross-context behavioral advertising.
We honor valid privacy requests and do not discriminate against users for exercising privacy rights.
14. Children
SalesThread is intended for business users and is not directed to children under 13.
We do not knowingly collect personal information from children under 13.
15. Changes To This Policy
We may update this Privacy Policy periodically. If we make material changes, we will post the updated policy and revise the effective date.
16. Contact
For privacy questions or requests, contact [email protected].
Entity: VanVores LLC (d/b/a SalesThread).